Before Handing Over a Device

Keep these points in mind.

1. 01
   Back up important files where possible.
2. 02
   Note down the device model and the issue you are experiencing.
3. 03
   Remove sensitive accounts or use an appropriate guest/service mode where available.
4. 04
   Bring the relevant charger or adapter when the problem may involve charging/power.
5. 05
   Tell the technician about previous repairs, liquid exposure or accidental damage.